Payroll & Pensions Department Address Changes

Dear All,

I have been informed by the Payroll & Pensions Department that they had received several items of correspondence from the Royal Mail for police pensioners who have moved address but have not notified them of the change. Comments on the envelopes have included – ‘the individual moved several years ago’.

If any pensioner has not received copies of his/her April and May 2018 pension payslips or in fact, any mail from Payroll for a few years the above may well be the reason.

In a very small number of instances, Payroll & Pensions Department has been able to contact the pensioner, but the vast majority have no other contact details on their pension record or the telephone number/s etc are no longer active. If Payroll & Pensions Dept. have been unable to contact the pensioner, pension payment/s will be delayed until they have contacted them to advise their new contact details. This only applies to those for whom they have received returned mail.

Payroll & Pensions Department can accept notification of change of address by email or post, but two forms if ID will be required ie, Date of Birth, National Insurance number, last 4 digits of the bank account that the pension is paid into, middle name/s etc.

The email address of Payroll & Pensions Department is:-

The Postal address is:-
Payroll & Pensions Department
North Kent Police Station
Thames Way
DA11 8BD

Please also remember to let me know for NARPO records when you move – thank you.

Kind Regards

Roy Scanes
Secretary and Treasurer
Chelmsford Branch NARPO