Please read and take note of our booking and payment terms and conditions!
We still have to chase far too many folk for overdue payments! We set payment dates to match those given to us by service providers (boat companies, hotels and ticket agencies etc). Without your payment we cannot pay them! Check the payment date for your trip in the right hand column of the chart and ensure we receive your payment before that date. If your payment is not received by the due date we reserve the right to re-sell your booking without notice to you. We do not accept cash. Cheques must be payable to N.A.R.P.O. and we need a separate cheque for each trip you book and one cheque for your whole group is helpful. If you book for a group of people who insist on paying with separate cheques they must all to be sent at the same time. Please write the trip to which the cheque relates on the rear of the cheque, along with the name of the person who booked the trip if necessary (e.g. a building society cheque which has no name on it). As with any commercial operator if you book for others, you are responsible for getting their payment to us. We do not require a covering letter. If we require a deposit we will tell you in the chart at the end of this newsletter! Remember deposits should always be regarded as non refundable.
If you cancel a booking we may still require you to pay N.A.R.P.O. the balance due if you have not done so by the time you cancel. If you do cancel we will always try to refund any monies you have paid, but we may not always be able to do so if we cannot re-claim the cost or if it will have an adverse effect on the overall costs. All trips include a gratuity for our coach driver. By booking with us you are deemed to have accepted these conditions.
We do not arrange insurance cover for you. If you need insurance for any trip e.g. Preston, Birmingham or Bournemouth, it is your responsibility to arrange the cover!
The stand by system is working well so if there are any trips showing as ‘fully booked’ that you’d like to go on, tell us and as and when any cancellations are received you will be offered an opportunity to take them up.
It is sensible to explain how our pricing works. Member prices are for members of Southend-on-Sea Branch as the subsidy comes from their portion of member’s subscriptions. Members of Chelmsford or Colchester Branches are very welcome to join us but will pay non member rates. We have some members from both Chelmsford and Colchester Branches who are also additional members with Southend-on Sea and they are entitled to member rates. The subscription for an additional member is considerably reduced from a full subscription as it does not include the precept that is sent to NARPO. Generally if one trip is booked the subscription will be recouped! On any trip we treat the partner of a member as a member for the day as far as cost is concerned. Guests are very welcome to join us as well (of course at non member rates). We do not plan to make a profit but rather to cover costs.
Lyn and I are more than happy to deal with any issues re the trips, but we’d appreciate not being contacted on Sundays or at an unreasonable time of the day. Before contacting us please read this or past newsletters. You will probably find the information you want there.
If you need to discuss anything about other non-trip related matters please contact the appropriate committee member whose details are at the bottom of each page of this newsletter. John deals with all matters relating to membership (he keep us up to date with addresses and telephone numbers etc.), Brian handles all matters financial and Peter deals with NARPO circulars and information as well as other items of interest to members. David and Hilary look after all matters relating to welfare (e.g. applications to visit Flint House). We only deal with matters relating to the trips we organise.